It’s never been easy to troublshoot end users PC problems. For me, I’m working in SI, and our main target is SMB. Most of them are not tech, but rather than just a user. So it’s often very difficult to extract the basic information from them.
I created simple information gathering tool for windows just to collect few network related information.
Output Example:
On 233508=====================
route print===================================================================================================
Interface List
3...12 50 04 b4 6a 10 ......AWS PV Network Device #0
1...........................Software Loopback Interface 1
6...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
7...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 172.31.1.1 172.31.1.232 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 331
127.0.0.1 255.255.255.255 On-link 127.0.0.1 331
127.255.255.255 255.255.255.255 On-link 127.0.0.1 331
169.254.169.250 255.255.255.255 172.31.1.1 172.31.1.232 50
169.254.169.251 255.255.255.255 172.31.1.1 172.31.1.232 50
169.254.169.254 255.255.255.255 172.31.1.1 172.31.1.232 50
172.31.1.0 255.255.255.0 On-link 172.31.1.232 281
172.31.1.232 255.255.255.255 On-link 172.31.1.232 281
172.31.1.255 255.255.255.255 On-link 172.31.1.232 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 331
224.0.0.0 240.0.0.0 On-link 172.31.1.232 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 331
255.255.255.255 255.255.255.255 On-link 172.31.1.232 281
===========================================================================
Persistent Routes:
Network Address Netmask Gateway Address Metric
169.254.169.254 255.255.255.255 172.31.1.1 25
169.254.169.250 255.255.255.255 172.31.1.1 25
169.254.169.251 255.255.255.255 172.31.1.1 25
===========================================================================
IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
7 331 ::/0 On-link
1 331 ::1/128 On-link
7 331 2001::/32 On-link
7 331 2001:0:4137:9e76:428:53b:53e0:fe17/128
On-link
3 281 fe80::/64 On-link
7 331 fe80::/64 On-link
7 331 fe80::428:53b:53e0:fe17/128
On-link
3 281 fe80::39be:13ca:2a9b:a07/128
On-link
1 331 ff00::/8 On-link
3 281 ff00::/8 On-link
7 331 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
END===============================
netsh winhttp show proxy========================
Current WinHTTP proxy settings:
Direct access (no proxy server).
END===============================
ping 8.8.8.8========================
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time<1ms TTL=51
Reply from 8.8.8.8: bytes=32 time<1ms TTL=51
Reply from 8.8.8.8: bytes=32 time<1ms TTL=51
Reply from 8.8.8.8: bytes=32 time<1ms TTL=51
Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
END===============================
tracert -d 8.8.8.8========================
Tracing route to 8.8.8.8 over a maximum of 30 hops
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 <1 ms <1 ms <1 ms 100.65.8.97
7 16 ms 2 ms 2 ms 72.21.220.46
8 <1 ms <1 ms <1 ms 52.93.27.226
9 13 ms 18 ms 13 ms 52.93.26.53
10 <1 ms <1 ms <1 ms 52.93.27.156
11 <1 ms <1 ms <1 ms 52.95.219.141
12 <1 ms <1 ms <1 ms 108.170.246.65
13 1 ms 1 ms <1 ms 209.85.255.45
14 <1 ms <1 ms <1 ms 8.8.8.8
Trace complete.
END===============================
External_IP========================
18.205.162.XXX
END===============================
Here is the code:
from datetime import datetime
from os import popen
def cmd_execute(command):
print(f"Executing '{command}'...")
return_vals = popen(command).read()
print(return_vals)
if return_vals:
return return_vals
else:
return None
def get_external_ip():
print(f"Executing '{command}'...")
from requests import get
resp = get('https://api.ipify.org')
if resp.status_code == 200:
return resp.text
else:
return None
if __name__ == "__main__":
commands = ["route print",
"netsh winhttp show proxy",
"ping 8.8.8.8",
"tracert -d 8.8.8.8",
]
filename = "tspackage_" + datetime.today().strftime('%Y%m%d') + ".log"
with open(filename, "a") as f:
f.write(f"\nOn {datetime.today().strftime('%H%M%S')}=====================")
for command in commands:
ret = cmd_execute(command)
if ret:
with open(filename, "a") as f:
f.write(f"\n{command}========================")
f.write(ret)
f.write("END===============================\n")
external_ip = get_external_ip()
if external_ip:
with open(filename, "a") as f:
f.write(f"\nExternal_IP========================")
f.write(external_ip)
f.write("END===============================\n")